Frequently Asked Questions

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Frequently asked Questions

Q? Do you give a Military, Police, or Fire department Discount?

A. YES! I am very blessed to live in the USA and I want to give back to the service men or women in my area. I will give 5% discount to all that have served or are still serving in the Military, Police, Or Fire.

Q? What day’s of the year is Simply Maid closed?

A. We think that family is really important. That being said we are closed on New Year’s Day, Memorial Day, 4th of July, Thanksgiving Day, Black Friday, Christmas Eve, and Christmas Day. We will move your cleaning if your house falls on one of the holidays and make sure that you still get your house done that week. Thank you for your understanding so that our staff can spend some family time.

Q? Do I have to be home?

A. That is up to your comfort level. We are here to make you more comfortable not us. If you wish to be home while we are cleaning then great. We love talking to our clients and hope that you enjoy talking to our staff while they work.

If you are not home please advise the office how we will be getting into the home. We can keep a key in our lock box and will be checked out to the staff the day of service or you can give us a garage or door code. Like I said it is all that you are comfortable with.

I do want to state that if we cannot get into the house the day of service we might charge a lock out fee.

Q? What form of payment does Simply Maid accept?

A. We prefer Check, Money Order or Cash (we don’t have to pay bank fees for them). We do take Any Credit Card that you would like to charge. Visa, MasterCard, America Express, and Discover. We do Require that a credit card is placed on file when signing up for service (just in case you forget to leave a payment at the time of service). We will charge the credit card that is on file for that day’s service.

Credit Card fee’s – we charge 3.75% charge for any credit card that is charged. That is the fee that we are charged.

Q? Do I have to provide any supplies for Simply Maid to clean?

A. NO! We bring everything that is needed. This is just another way for you to save a little bit of time and money by not having to shop and keep the supplies stocked.

We do ask that you have a vacuum on hand just in case. You never know when a vacuum has a mind of its own.

If you would like to provide a product that we do not carry please let us know and we will add that note to your work order so that we will remember to clean with that product. Also we have to print out the MSDS sheet, this is required information for OSHA.

Q? Do I have to sign a contract?

A. NO! We want you to be happy with our service and that is why you stay with us.

Q? What is the cancellation policy?

A. As a courtesy we do ask for a 48 hour cancellation notice. This allows for Simply Maid to fill your regularly scheduled appointment with another customer who needs their house cleaned. This gives us 48 hours to fill that spot and get your Cleaning Tech the work they need.

We understand that you or a family member will wake up the day of service throwing up sick. We don’t want to get sick nor do you want us around. We will wave the late cancelation fee.

We do have a small cancelation fee of $50 for not giving 48 hour notice.

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